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Terms of Service

Last updated: 4 November 2026 · AICustomerPilot is operated by One Level Up

Agreeing to these terms

These Terms of Service are an agreement between you and One Level Up, 27, Abulbarkat, 247554, Deoband, UP, India., which operates AICustomerPilot. By creating an account or using AICustomerPilot, you agree to them and to our Privacy Policy. If you use AICustomerPilot for a business, you confirm you're allowed to accept these terms for it. You must be at least 18.

The service

AICustomerPilot lets businesses manage customer conversations from WhatsApp, Instagram, email and their website in one inbox, reply with the help of AI, keep contact records, deals and tasks, and send campaigns and automations. Some features depend on you connecting your own accounts with Meta, Google, Microsoft or others.

Your account

  • Give accurate details and keep them up to date.
  • Keep your password and connected tokens safe. You're responsible for what happens in your account, including by your team.
  • Tell us straight away at hello@aicustomerpilot.com if you think your account has been misused.

WhatsApp, Instagram and messaging rules

When you connect WhatsApp or Instagram, you must also follow the rules of those platforms, including:

You're responsible for your WhatsApp Business account, your phone number, your message templates and their approval, and the content you send. Meta charges for WhatsApp messages directly to the payment method on your WhatsApp Business account; these charges are separate from your AICustomerPilot plan. Meta may limit, suspend or ban numbers or accounts that break its rules, and we aren't responsible for its decisions.

  • Only message people who have agreed to hear from you on that channel, and only about what they agreed to. Keep a record of that consent.
  • Make it easy to opt out, and stop messaging anyone who asks you to. Our campaign emails include an unsubscribe link for you.
  • Don't import or message bought, rented or scraped lists.
  • On WhatsApp, use approved templates to start conversations or to write after 24 hours without a reply from the customer.
  • Follow anti-spam and marketing laws that apply to you, such as India's TRAI rules, the US CAN-SPAM Act and TCPA, and EU rules.

Acceptable use

Don't use AICustomerPilot to:

  • send spam, scams, phishing, malware, or misleading or harmful messages;
  • offer illegal products or services, or anything the WhatsApp Commerce Policy forbids, such as weapons, drugs, adult content, gambling where not allowed, or fake documents;
  • harass, threaten or discriminate against anyone, or share someone's private data without the right to;
  • break the law, or anyone's intellectual property or privacy rights;
  • try to break into, overload, copy or reverse engineer the service, or get around its limits.

We may suspend or remove content or accounts that break these rules, and report illegal activity.

AI replies

AI replies and drafts are written by software from your chats and your knowledge base, and can be wrong or incomplete. You choose whether AI replies on its own, only suggests drafts, or is off. You're responsible for the answers sent from your account, and for keeping your knowledge base accurate. Don't rely on AI for medical, legal, financial or safety advice to customers.

Your content and data

  • You own the content you and your customers put into AICustomerPilot: messages, contacts, files and knowledge. You give us permission to store and process it only to provide and secure the service for you.
  • For your customers' personal data, we act as your data processor, as set out in our Privacy Policy. You're responsible for having a lawful basis to collect it and for your own privacy notice to your customers.
  • You can export your contacts and delete your data at any time. See Data deletion.

Third-party services

AICustomerPilot works with services we don't control, such as Meta (WhatsApp and Instagram), Google, Microsoft, Anthropic, Amazon Web Services and Razorpay. Their terms apply to your use of them. If one changes, limits or stops its service, features of AICustomerPilot that depend on it may change or stop, and we'll do our best to tell you early.

Plans, billing and refunds

  • New accounts get a free trial. After it, a paid plan is needed to keep using AICustomerPilot.
  • Plans and add-ons are billed in advance for each billing period at the prices shown when you subscribe. Prices in India include GST.
  • Extra email packs and add-ons are charged when you buy them.
  • We may change prices with at least 30 days' notice; the new price applies from your next billing period.
  • Payments are non-refundable, including for partly used periods, except where the law requires a refund or we've charged you by mistake. If you think a charge is wrong, email us within 30 days.

Cancelling and ending

  • You can cancel at any time. Your plan stays active until the end of the period you paid for, and isn't renewed.
  • We may suspend or close an account that breaks these terms, puts the service or others at risk, or isn't paid, with notice where reasonable.
  • After an account closes, you can ask for an export of your contacts within 30 days. We then delete its data as described in the Privacy Policy.

Availability and changes

We work to keep AICustomerPilot running and secure, but it may sometimes be unavailable, for example for maintenance or because a provider like Meta has an outage. We may improve, change or remove features. If we remove something important you pay for, we'll tell you in advance.

Disclaimers

AICustomerPilot is provided "as is" and "as available". To the extent the law allows, we don't promise it will be error-free or uninterrupted, or that messages will always be delivered, and we exclude implied warranties such as fitness for a particular purpose.

Limitation of liability

To the extent the law allows, One Level Up isn't liable for indirect or consequential losses, such as lost profits, revenue, data or goodwill, or for actions of Meta or other platforms. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Indemnity

You agree to cover One Level Up against claims, fines and costs caused by your content, your messages, or your breach of these terms, the law, or the rules of Meta or other platforms.

Governing law

These terms are governed by the laws of India. Disputes go to the courts of Deoband, UP, unless the law where you live gives you other rights. We'll always try to solve a problem with you directly first.

Contact

Questions about these terms: hello@aicustomerpilot.com. We may update these terms; we'll change the date at the top, and tell users about significant changes at least 15 days before they apply.